Privacy Policy

This Privacy Policy explains how BK8 Casino may collect, use, store and protect information connected with your use of our website and online gambling services. It also explains the choices and rights that may be available to you. We aim to handle personal information fairly, transparently and responsibly. This policy should be read together with our Terms and Conditions and any other privacy notices displayed on the website.

BK8 operates under a Comoros licence issued by AOFA (reference ALSI-202504032-FI2) and a Master Licence of Gaming granted by the Government of Curacao.

Information we may collect

The information we collect depends on how you use BK8 Casino, the services you request and the information needed to operate a secure and compliant gambling website. We generally aim to collect information that is relevant to these purposes. Information may be provided directly by you, collected automatically when you use the website, or received from service providers and other lawful sources where appropriate.

Account and contact details

When you register for or use an account, we may handle information such as your name, date of birth, residential information, contact details, login information, account preferences and records of communications with us. We use these details to create and administer your account, provide requested services, maintain account security, respond to enquiries and send important information about your account or the website.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This may include identity documents, evidence of address, photographs or other information reasonably needed for verification. We may also handle information connected with responsible gambling checks, account security, fraud prevention and the detection of unusual, restricted or prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, payment methods, transaction history and related account activity. Payment details may be processed through specialist payment providers. Transaction information helps us provide the services you request, maintain accurate records, investigate disputed or suspicious activity, prevent fraud and meet applicable financial and legal obligations.

Device, usage and cookie data

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, approximate location, pages viewed, access times, language preferences and interactions with website features. This information helps with website administration, security, troubleshooting, performance measurement and service improvement. It may be combined with account or transaction information where reasonably necessary.

How we use personal information

Personal information may be used for the following purposes, subject to applicable requirements and your choices:

To open, maintain and operate your account and provide access to available website services.
To process deposits, withdrawals and other account transactions through relevant payment arrangements.
To verify your identity, age, account information and eligibility to use the services.
To carry out anti-fraud, anti-money-laundering, security and risk management checks.
To monitor activity, identify unusual behaviour and protect players, the website and related systems.
To provide customer support, investigate complaints and respond to requests or disputes.
To communicate service messages, security alerts, policy updates and other information needed to manage your account.
To send marketing communications where permitted and where you have provided or retained the relevant permission or preference.
To analyse website performance, improve functionality, develop services and understand general usage patterns.
To comply with legal, regulatory, court or other lawful requirements and maintain appropriate records.
To establish, exercise or defend legal rights and protect the interests of BK8 Casino, players and third parties.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted by law or explained to you. Where appropriate, we may use aggregated or de-identified information for reporting, analysis and service improvement. This information is intended not to directly identify an individual.

Marketing communications

If you receive promotional communications, you can usually opt out by using the unsubscribe or preference controls included in the message, or by contacting us. You may withdraw consent to marketing at any time. Service and account communications may still be sent when they are necessary for security, transactions, account administration or other important operational purposes.

Responsible and secure operation

Information may be used to support responsible gambling processes, protect accounts, identify potentially harmful or fraudulent activity and apply relevant website controls. These activities may involve reviewing account history, payment activity, verification information and communications where reasonably necessary. We aim to use information proportionately and only for legitimate operational, safety or legal purposes.

Cookies, sharing and security

Cookies and similar technologies

BK8 Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, measure traffic, improve performance and help identify suspicious activity. Some cookies are necessary for core features, while others may support analytics or personalisation. You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, some website features may not work as intended.

When information may be shared

Information may be shared with service providers and professional partners that help operate the website and services. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security providers, analytics services and professional advisers. Such parties should receive information only where it is relevant to their role and subject to appropriate confidentiality and security arrangements.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect users or the public, investigate fraud or other misconduct, enforce website terms, respond to legal proceedings, or protect the rights, property and security of BK8 Casino and others. If business operations or service arrangements change, information may be transferred as part of that change where permitted and subject to suitable protections.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, disclosure, misuse or loss. These measures may include access controls, monitoring, secure transmission, authentication processes and internal procedures. No online service can guarantee complete security. You should use a strong, unique password, keep login details confidential and notify us promptly if you suspect unauthorised access to your account.

Information processed outside your location

Some service providers may process or store information in locations outside Australia or outside the place where you live. Where this occurs, information should be handled in accordance with applicable requirements and reasonable security arrangements. By using the website, you acknowledge that information may be processed through service providers involved in operating the website, payments, verification, support, technology and security functions.

Your rights, retention and privacy requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact us at support@bk8-casino.click to exercise these rights or ask a privacy question. We may need to verify your identity before completing a request, particularly where the request concerns account access, identity documents, payment information or other sensitive data.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent to marketing communications or change your marketing preferences.
Restriction or objection: in some circumstances, ask us to restrict certain processing or object to particular uses of your information.
Clarification or complaint: ask questions about how information is handled or raise a concern about our privacy practices.

Some requests may be limited or refused where information must be retained, processing is required for security or legal reasons, another person's rights could be affected, or a request cannot be verified. We will explain the general reason where we are able to do so. Withdrawing consent to marketing does not affect processing based on another lawful reason, such as account administration, fraud prevention, security or legal compliance.

Retention and account closure

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. If you close your account, some records must still be kept for a period required by law or needed to meet legitimate obligations. This may include identity, transaction, payment, communications and security records. Closing an account or requesting deletion does not automatically remove information that we are required or permitted to retain.

After the relevant retention period, information may be securely deleted, anonymised or otherwise handled in accordance with our procedures. Retention periods may vary according to the type of information, the reason it was collected, account activity, disputes, security needs and applicable requirements.

Changes to this policy

We may update this Privacy Policy when our services, processes or privacy requirements change. The updated version will be made available on the website, with an effective date or other notice where appropriate. You should review the policy from time to time. Continued use of the website after an update may indicate that you have read the revised information, subject to any rights or notices required by law.